The Hirer and any other named drivers shall provide the following documentation 14 days before the hire start date:
Primary Proof of Address (Minimum of one from this list per hire)
– Broadband/Landline (Including Sky/Virgin/BT)
– Council tax
– TV licence
– Bank Statement
– Credit card bill/statement
– Mortgage statement
– Polling card
– HMRC self-assessment / tax credit / DWP
Secondary Proof of Address
– Student loan
– Shotgun licence
– Mobile Phone Bills
– Pension letters
– Car Finance Statement
– Loan Statement
– Property deed
When you collect the vehicle, please bring your photocard driving licence with you and original copies of the other forms of ID. Highland Auto Campers cannot be held responsible for any lost holiday time as a result of you forgetting to bring the correct documentation. No refund will be given if the hirer fails to provide the correct documents.
**Please note that if any of the above applies to any proposed driver of the vehicle, this may prohibit you from hiring the campervan. For insurance purposes you must declare ANY endorsements, motoring accidents, or physical or mental conditions**
Drivers are responsible for any penalties such as parking fines and speeding tickets during the hire period.
On collection of the campervan, we will jointly inspect the van’s condition and sign out the campervan. On return of the campervan, the van will be inspected to ensure the van is in the same condition as it was at the beginning of the hire period.
A reservation is only binding once the booking is confirmed by Highland Auto Campers by email, and a non-refundable 25% has been received. Settlement of the remaining balance will be due four weeks before departure. Payment is taken by debit or credit card. Vehicles will not be released without full payment being completed.
For cancellations, more than 4 weeks from the rental date, the 25% non-refundable deposit will be retained.
For cancellations, less than 4 weeks from the rental date, 100% of the hire cost will be retained.
We advise all hirers to take out holiday insurance to cover any eventualities. There will be no refund in the event of early return e.g. illness, accident.
If the UK Government impose mandatory travel restrictions due to an event beyond Highland Auto Campers control, such as a pandemic, epidemic, war, terrorism, earthquakes, hurricanes or acts of government which renders the planned hire impossible to commence or complete, Highland Auto campers will consider this a force majeure under the law and will enforce their standard cancellation policy. If this happens during an ongoing hire, the vehicle will be recalled as soon as possible. For this reason, customers are strongly advised to take out appropriate travel insurance for their trip. Alternatively, any existing booking may be deferred to a later date upon discussion and formal agreement with Highland Auto Campers should a force majeure be activated. Any deferred booking must be taken within 12 months of the postponement or the offer will expire, and the force majeure refund policy will be enforced.
In the event of the campervan breaking down and being un-drive-able, Highland Auto Campers will provide you with details for contacting vehicle breakdown assistance, who will attempt to fix the vehicle or recover it back to Highland Auto Campers. In the case of you being without the van, you will be refunded on a pro-rata basis. We cannot accept liability for missed functions or events due to breakdown.
In the unfortunate event that the campervan is damaged and un-drivable or stolen before your hire, and we cannot provide a replacement vehicle, a full refund of all monies paid will be given. We cannot accept liability for missed functions, travel costs and other commitments such as campsite bookings due to breakdown or theft, and we cannot accept liability for adverse weather conditions affecting any hire.
It is the hirer’s responsibility to provide their own insurance to cover personal items and belongings, personal injury, and cancellations.
Smoking and candles are strictly not permitted inside the campervan
We welcome dogs but this must be booked with us in advance, hirers found to have taken a dog without our permission will be charged an additional cleaning charge of £50 per hour.
The maximum number of passengers is 4
The hirer must not leave keys in the ignition or anywhere in view to prevent theft
The hirer will be responsible for the loss of keys
The hirer will be responsible for using the correct fuel (diesel) and will incur any costs to rectify
The driver must not drive the campervan off public roads and only drive on sealed / bitumen roads/camp sites. Highland Auto Campers reserves the right to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.
Theft of the campervan or equipment must be reported to the police and Highland Auto Campers immediately
We allow our guests to bring their dog, at no extra cost, all that we ask is that you keep to a few rules when bringing your pet on holiday:
If you have any questions about bringing your dog, please contact us before booking.
The Vehicle is not to be:
or otherwise used in breach of the Hirers obligations under this Agreement. The hirer also agrees not to carry more passengers than the seating capacity.
All rental charges; there may be a cleaning fee of £15.00 per hour if the vehicle is not returned with the interior in a clean condition, the cost of any damage to the Vehicle or the property of any third party, subject to the insurance cover. All government fees and duties etc; All parking fines, other fines or penalties, and/or accidents including third party property damage not reported on return of the Vehicle and associated administration costs incurred in relation to the Vehicle during the Rental Period; Any other fees or charges payable by the Hirer under this Agreement. This includes any costs incurred by Highland Auto Campers as a result of any breach by the Hirer of the terms of this Agreement. The cost of recovering a vehicle that has become bogged.
The Hirer shall not make any alterations or additions to the Vehicle without the prior written consent of Highland Auto Campers.
The Hirer shall take all reasonable steps to properly maintain the Vehicle, including daily checks on oil and water levels, and tyres and batteries, and will stop and react to any dash warning lights. In the event of any problems, the hirer will contact Highland Auto campers. Highland Auto Campers will reimburse the Hirer for expenditure reasonably incurred in rectifying any failure to the Vehicle, provided that the Hirer produces relevant receipts at the end of the hire period and has received the prior consent of Highland Auto Campers, and that the damage or failure is not due to any fault or breach of this Agreement by the Hirer.
In the event of an accident, loss or damage arising out of the use of the vehicle, the Hirer will notify Highland Auto Campers, obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station. The Hirer must take photographic evidence of the incident, including any third-party damage. The Hirer undertakes to assist Highland Auto Campers in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.
The Hirer acknowledges that Highland Auto Campers may terminate this Agreement and repossess the Vehicle at any time, without notification to the Hirer, and that the Hirer will pay the reasonable costs of repossessing the Vehicle, including towing charges if the Hirer is in breach of any term of this Agreement, has obtained the Vehicle through fraud or misrepresentation, the Vehicle appears to be abandoned, the Vehicle is not returned on the agreed return date or Highland Auto Campers reasonably believes that the Vehicle will not be returned on the agreed return date, Highland Auto Campers considers on reasonable grounds, that the safety of passengers or the condition of the vehicle is endangered. In the event of such termination or repossession, the Hirer has no right to a refund of any part of the rental charges or the Security Deposit.
Highland Auto Campers reserves the right, at its absolute discretion, to substitute a comparable or similar Vehicle for the Vehicle.
Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, the Hirer releases Highland Auto Campers, its employees and agents, from any liability to the Hirer (regardless of who is at fault) for any loss or damage incurred by the Hirer by reason of this Agreement, including but not limited to any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for the hirer’s purpose, any loss or damage to any property left in or on the vehicle, in any service vehicle or on any Highland Auto Campers premises or recovered or handled by Highland Auto Campers. Subject to any insurance arrangements agreed with Highland Auto Campers, the Hirer hereby indemnifies and shall keep indemnified Highland Auto Campers, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the hirer’s use and/or possession of the Vehicle.
The Hirer acknowledges that Highland Auto Campers retains title to the Vehicle and that the Hirer possess the goods as a mere bailee only and do not have any right to pledge Highland Auto Campers credit in connection with the Vehicle and agree not to do so and shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
Hirers may leave their vehicles at Highland Auto Campers site. Highland Auto Campers will not accept any liability for hirers vehicles or possessions while on Highland Auto Campers premises
This agreement shall be governed by Scottish Law. This agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. Highland Auto Campers reserves the right to add or amend any rental charges without prior notice.
Updated 4th August 2021