This policy sets out the basis in which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The rules on processing of personal data are set out in the General Data Protection Regulation (GDPR).
Our pledge to you:
Data controller: A controller determines the purposes and means of processing personal data.
Data processor: A processor is responsible for processing personal data on behalf of a controller.
Data subject: Natural person
Categories of data: Personal data and special categories of personal data
Personal data: The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.
Special categories personal data: The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing: means any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party: means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Highland Auto Campers is the data controller. This means we decide how your personal data is processed and for what purposes. For all data matters contact firstname.lastname@example.org or call 07971 997349
We may collect and process the following data about you: You may give us information about yourself by filling in forms on our website www.highlandautocampers.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you use our site, participate in social media functions on our site, enter a competition, and when you report a problem with our site.
We require your personal data to communicate with you about your booking and to ensure adequate insurance cover for your rental vehicle. We collect and process the following data about you:
We use website log files, cookies, digital analytics (Google) to gather information about how people use our website www.highlandautocampers.co.uk
We do not collect or store your personal information (e.g. your name or address) in our website analytics. However, we can recognise that behaviours belong to a single person. The information collected helps us investigate whether our website meets its users’ needs as well as to evaluate how our website can be improved. We store information about what pages you visit, how long you are on the site, how you got here and what you clicked on.
Website log files collect your IP address, when you visited the site and the pages you visited. IP address is a numeric code assigned to a device based on your geographical location. If for example you are in Edinburgh your IP address will be the same as other users accessing the internet from Edinburgh.
Remarketing Lists for Search Ads (RSLA)
Our lawful basis for processing your general personal data is for the consent of the data subject in order to make reservations, ensure insuarance cover for hirers, and continue to receive communication on news and updates from Highland Auto Campers.
More information on lawful processing can be found on the ICO website.
Your personal data will be treated as strictly confidential. We will never share your personal data with our partners or any third parties.
We require your personal data as it is a requirement of delivering reservations and hirer insurance.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
We do not transfer personal data outside the EEA.
We do not use any form of automated decision making in our business.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
To exercise all relevant rights, queries or complaints please in the first instance contact email@example.com or call 07971 997349.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.