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Frequently asked questions

We answer all your frequently asked questions about hiring or buying a campervan with Highland Auto Campers – which campervan is best for me? What’s included? What do I need to bring?

Please see below for our most frequently asked questions. If you still have questions please feel free to contact us.

You can check if our camper is available for your dates by clicking on the Prices & Availability page. Our availability calendar is live and shows all available dates for your campervan hire.
If you prefer you can always call us.

Our campervans have virtually everything you will need for your holiday – just bring yourself, your clothes and some food & drink! Take a look at what’s included when you hire a campervan with Highland Auto Campers.

When you book your campervan online we will take a 25% deposit on debit or credit card. We will ask you to pay the 75% balance 4 weeks before you collect the camper, and a £500 refundable security deposit 2 days before you arrive. The security deposit will be refunded once the camper is returned and checked over, up to 7 days after the hire ends.

Once you have booked your holiday with us, we will need some paperwork from each named driver to activate your insurance:
  1. 2 utility bills less than 90 days old (not insurance or mobile phone bills)
  2. Photocard driving licence
  3. DVLA check code & national insurance number.
We will request these by email 3 weeks before you are due to arrive, and you will need to bring the hard copies with you when you collect the camper.

Yes – you can bring your dog at no extra cost, Oscar & Hector are our resident dog friendly campers! All that we ask is that you keep to a few rules when bringing your pet on holiday:

  • You must notify us at point of booking that you are bringing your pet with you.
  • We allow small or medium dogs, and a maximum of 2 per booking. The campers would not be suitable for larger breeds, due to the useable floor space.
  • All pets must be kept off the bed, seats and fabric covers at all times.
  • Please do not leave pets alone in the vehicle at any time.
  • Please return the van in a clean condition – the guests following you may not be dog lovers! An additional cleaning charge will be made if the camper is not cleaned to an acceptable level when returned.
  • Please bring your dogs own bed to sleep on – this will make him or her more comfortable in strange surroundings.
  • If you have any questions about bringing your dog please contact us prior to booking.
You can drive our campervan if you are aged 25 to 74 years, and have held a clean full UK driving licence for at least 2 years. All drivers need to be named, and documentation provided before arrival to satisfy our insurance providers.
If you have a non UK driving licence, or have points on your UK licence, please contact us before booking and we will confirm if we are able to provide insurance for you.
Please check our terms and conditions to check all insurance restrictions.

Yes – our insurers require us to take a £500 deposit, paid by debit or credit card 2 days before you arrive. This will be released back to you 7 days after the camper is returned and checked by Highland Auto Campers,

We offer all-inclusive pricing, so include as much as possible in our daily hire rate. The following are included as standard:

  • Comprehensive insurance for up to 2 named drivers
  • UK Roadside assistance
  • Unlimited mileage
  • Pets welcome free of charge in Dog Friendly campers (must state at time of booking)
  • Kitchen & dining equipment for up to 2/4 people
  • Bedding, pillows & towels
  • Camping table & 2/4 chairs
  • Fairtrade tea, coffee and sugar

The following additional items can be added at no extra cost:

  • Child travel seat (subject to height/age regulations – please check with us prior to booking)
  • Dog accessories – ground spike with long line, dog towel/mat
  • Gas BBQ
  • Portable toilet

 

For full details of what we include in our campervan hire as standard visit our What’s Included page.

We would be happy to arrange transfers from either Inverness airport or railway station – these are pre-bookable at £40 each way. We use a reliable local private hire company for this service. They will contact you via text to arrange your transfer. This option can be selected when you book online.

We aim to be as flexible as possible, and understand sometimes things change.
If you cancel more than 4 weeks before your collection date the 25% deposit will be retained.
If you cancel less than 4 weeks before your collection date, 100% of the hire costs will be retained.
We strongly recommend you take out holiday insurance when you book your hire to cover all eventualities.
Please visit our terms and conditions for more details.
We will have your camper ready for collection at 2pm – if you are going to be later than this please let us know.
We are unable to guarantee to have the camper ready any earlier than 2pm, but please get in touch and we’ll see what we can do!
The camper needs to be back at our base by 10am on drop off day – this is so that we can prepare the van for the next hirer. Occasionally it may be possible to bring the camper back later by prior arrangement at additional cost. Please call us to discuss if this option is available.
It can get rather chilly in Scotland – but never fear! All our campers are extremely well insulated, and come with a diesel powered air heater which operates thermostatically, to keep you super warm and cosy!
Our Hi-line campers offer better insulation for winter camping if there are only 2 of you, but don’t worry – all our campers are kitted out with extra thick duvalay bedding for the winter, to ensure you won’t feel the cold, and our pop-top campers come with an additional thermal screen to keep the roof bed extra toasty!

We have off-road parking for your car. However, please note we do not hold any liability for your vehicle whilst parked on our premises.

At the moment we only have manual gearboxes on our fleet.